Part 2…Nuances of booking rental cars…Our dos and don’ts…

• Select a car style and size that fits your budget and realistically accommodates the number of passengers and the luggage you will carry. Take time to look online for detailed photos of your preferred vehicle. This may seem obvious, but some cars have surprisingly small boots.
• Check whether a shuttle is available to transport you to and from the rental location.
• Confirm the contract is cancellable. Review possible cancellation fees, whether the booking is fully refundable, and the applicable timelines.
• Determine if payment in full is required at booking. Some companies offer lower prices for prepaid rentals, but without free cancellation, you could lose your money if plans change.
• Be prepared that you may not receive the exact model selected online. If the vehicle offered is not suitable, politely request a different model at the same price.
• When searching, sort by price first. Many websites default to “recommended” vehicles. Instead, filter for the lowest or best prices. Also search for coupon codes, AARP, military, or other discounts before booking.
• Once you find a vehicle that fits your budget and needs, carefully read the terms and conditions, including mileage limits or unusual driving restrictions.
• Verify the pickup and return locations. Are they convenient to the airport, cruise terminal, or hotel? Extra taxi or Uber fees can quickly add up.
• Confirm the office hours work with your schedule. If returning after hours, understand exactly how and where to drop off the vehicle.
• Take clear photos of the vehicle exterior, noting any nicks, dents, or scratches. Inspect the interior as well. If possible, have a staff member present. Otherwise, report any issues immediately and ensure they are documented on your contract.
• Read reviews for the specific rental location before booking. Even major providers can vary widely by branch or franchise.
• Ask how tolls are handled. Does the vehicle include a device that automatically charges tolls to your credit card?
• Verify whether your spouse or partner may also drive. If not included, ask about additional driver fees.
• Check for USB ports, especially for long road trips. We have encountered vehicles that were not compatible with our phones.
• Use a credit card that provides rental car insurance for the first 30 days for international rentals, and for US domestic rentals, it’s 15 days. For longer rentals, you may need separate contracts every 30 days. If you maintain auto insurance at home, confirm your policy includes rental coverage.

Don’ts

• Do not rent from an unknown party unless they are certified by a reputable organization. Many travelers use Turo, but we personally choose not to.
• Do not rent a fully electric vehicle for long road trips unless you are very comfortable with charging logistics. Hybrids are often easier.
• Do not fail to call the number on your contract if you need to extend the rental. Always verify extension charges in advance.
• Never allow anyone who is not authorized under the contract to drive the vehicle.
• Do not ignore toll charges. Excess handling fees may be added in addition to the toll itself.
• Do not assume the company will accept debit cards, cash, or checks at pickup. If you lack a traditional credit card, consider getting a prepaid credit card well before your trip.
• Do not forget to bring a valid passport and driver’s licence when renting in foreign countries. These are always required.

We wish this list were shorter, but once you become familiar with the process, it truly does get easier. Booking rental vehicles takes time and attention to detail. In our experience, that extra effort helps ensure you end up with the best possible vehicle and the most favorable terms.

Be well.