Yesterday afternoon, after Tom’s considerable research, we booked four cruises at Costco Travel. Over the next four days, we will present one cruise and all its information, including prices, itinerary, and miscellaneous details.
It took us most of the afternoon on the phone with Costco, especially when we ran into a glitch. Since we have a Costco Citibank credit card we use primarily for Costco purchases, we wanted to use the card for the four deposits totaling $3900 since we receive 3% cash back plus more credits on our annual Costco rebate.
When the Costco Travel rep tried to use the card, which we’ve used many times, it kept getting declined. We didn’t want to use another card and miss the perks associated with this card. We didn’t owe a balance and had never had a late payment. While on the phone with the Costco Travel rep and later with Royal Caribbean also on the call, there was nothing they could do to get the charges to go through.
Frustrated, we called Citibank while the two companies were on the line. Citibank insisted something was entered incorrectly when attempting to process the charge. To make a long story short, we used another card after trying to figure this out for over an hour.
Costco assured us once we figured out the issue, they’d reverse the charges on the second card and charge the Citibank card. Tom called Citibank and got nowhere. I went into the bedroom to work on it alone and resolve it once and for all. I asked for a Citibank manager or supervisor. Once someone took the call, I explained the scenario once again.
After checking and checking, precipitated by my relentless persistence, the Citibank rep figured out the problem was due to our billing address’s zip code. The four-digit number at the end of the main zip was on their system as our billing address, but it wasn’t used when Costco or Royal Caribbean tried to enter the charges.
The Citibank rep removed the four digits, after which we called Costco back, and they could process the four transactions. In the next few days, we’ll see the $3900 credit on the second card we used and get the perks we were entitled to. What a hassle!
Only our enthusiasm for booking these four cruises got us through this laborious, time-consuming process. We were anxious to wrap it up before sharing the information in our posts.
Thus, here is the information for our first of the four cruises, all of which we are with Royal Caribbean, Voyager of the Seas:
18 Night Cruise from Barcelona to Cape Town
Royal Caribbean
Voyager of the Seas
18 Night Cruise
Date | Port | Arrive | Depart |
Monday, October 27 | Barcelona, Spain | 5:00 pm | |
Tuesday, October 28 | At Sea | ||
Wednesday, October 29 | Tangier, Morocco | 7:00 am | 6:00 pm |
Thursday, October 30 | At Sea | ||
Friday, October 31 | Grand Canary Island, Canary Islands | 8:00 am | 8:00 pm |
Saturday, November 1 | At Sea | ||
Sunday, November 2 | At Sea | ||
Monday, November 3 | At Sea | ||
Tuesday, November 4 | At Sea | ||
Wednesday, November 5 | At Sea | ||
Thursday, November 6 | At Sea | ||
Friday, November 7 | At Sea | ||
Saturday, November 8 | At Sea | ||
Sunday, November 9 | At Sea | ||
Monday, November 10 | Walvis Bay, Namibia | 6:00 am | 10:00 pm |
Tuesday, November 11 | At Sea | ||
Wednesday, November 12 | At Sea | ||
Thursday, November 13 | Cape Town, South Africa | 8:00 am | |
Friday, November 14 | Cape Town, South Africa | Disembark |
When we arrive in Cape Town on November 14, we will stay aboard the ship for the next leg. We are doing a triple back-to-back. We wouldn’t want to stay in South Africa so close to the holiday season and during the hot summer months in the Southern Hemisphere, and thus, we’ll continue on.
Other than the $210 Costco Shop card, there are no special perks. Tips, at $37 per day for two of us, totaling $666, and drink packages and WiFi services are not included. These costs could easily add another $1500 to our cruise bill.
Tomorrow, we will be back with the next leg of our triple back-to-back, and on the fourth day of posting, we’ll share the details of the 2026 cruise.
Be well.
Photo from ten years ago today, November 24, 2014:
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Book the wifi while the Black Friday sale is on!
Thanks. Lisa we are checking it out!
Love to both of you!
Jess & Tom